JSM Launchpad

A pre-built deployment framework for Jira Service Management.

JSM Launchpad provides a complete service management structure that you can deploy safely into your Jira Service Management (JSM) instance, preview before applying, and roll back if needed. Not a new system to own — a deployment starting point that sits inside JSM.

After deploying, your team immediately has

A working service portal
Predefined request types users can submit immediately
Automatic ticket routing to the right teams
Operational SLAs tracking response and resolution
Triage workflows so agents know what to do
A service catalogue your users can actually use

Built on Atlassian Forge

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